Privacy policy

PRIVACY POLICY 

Last Updated: September 16, 2026 Saddle Society ("Saddle Society," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit or make a purchase from saddlesociety.shop (the "Site"), subscribe to Saddle Society, complete a personalization quiz, or otherwise interact with us. 

INFORMATION WE COLLECT 

When you use our Site, create an account, complete a quiz, subscribe, make a purchase, contact us, or interact with our marketing, we may collect information including: Name Billing and shipping address Email address Phone number, if voluntarily provided Order and subscription information Product, sizing, and preference information Quiz responses and personalization preferences Payment-related information Device and browser information IP address Site activity and shopping behavior Communications with Saddle Society Payment information may be processed by third-party payment processors and ecommerce service providers. Saddle Society does not necessarily directly store complete payment card information. 

HOW WE USE YOUR INFORMATION 

We may use your information to: Process and fulfill orders Manage subscriptions and recurring billing Personalize Saddle Society boxes and product selections Communicate about orders, shipments, subscriptions, and accounts Provide customer support Prevent fraud and protect our business Improve our Site, products, services, and customer experience Analyze shopping and website activity Send marketing communications where permitted Comply with legal and regulatory obligations 

SUBSCRIPTIONS AND PERSONALIZATION 

Saddle Society may collect sizing, apparel, equine, Western lifestyle, rodeo, or other preference information to personalize products and subscription boxes. Personalization depends on available inventory, information provided by the customer, and Saddle Society's curation process. Providing preferences does not guarantee that every item will match every preference submitted. 

COOKIES AND TRACKING TECHNOLOGIES 

We and our service providers may use cookies, pixels, analytics technologies, advertising technologies, and similar tools to operate the Site, remember preferences, analyze traffic, measure advertising performance, and improve our services. You may be able to manage certain cookies through your browser or available privacy controls. Disabling certain technologies may affect Site functionality. 

HOW WE SHARE INFORMATION 

We may share personal information with service providers and business partners that assist with ecommerce operations, payment processing, subscription management, order fulfillment, shipping, website hosting, analytics, marketing and advertising, customer support, and fraud prevention. We may also disclose information when required by law, to protect legal rights, in connection with a 

business transaction, or to prevent fraud or harm. We do not sell personal information for money in the traditional sense. Certain advertising, analytics, or cross-context behavioral advertising activities may be treated as a "sale," "sharing," or "targeted advertising" under applicable privacy laws. Where required, consumers may exercise applicable opt-out rights through available Site controls or by contacting us. 

SHOPIFY AND THIRD-PARTY SERVICES 

Our store is hosted using Shopify and may integrate with third-party applications and services, including subscription, quiz, marketing, analytics, communications, advertising, shipping, and payment technologies. These third parties may process information according to their own privacy practices and applicable agreements. 

EMAIL AND SMS/TEXT COMMUNICATIONS 

If you opt in to promotional emails or text messages, Saddle Society may send marketing communications subject to applicable law and your consent. Consent to marketing texts is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may unsubscribe from promotional email using the unsubscribe instructions in the message and may opt out of marketing texts by replying STOP or using another opt-out method provided in the message. HELP may be used where supported for assistance. Transactional communications regarding orders, shipments, account activity, subscription billing, security, or customer service may still be sent when permitted or necessary. Carriers are not liable for delayed or undelivered messages. 

DATA RETENTION 

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal obligations.

DATA SECURITY 

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security. 

YOUR PRIVACY RIGHTS 

Depending on where you live and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, portability, or information about certain data practices, and to opt out of certain sale, sharing, or targeted advertising activities. To submit a privacy request, contact service@saddlesociety.shop. We may need to verify your identity before completing a request. 

CHILDREN'S PRIVACY 

The Site and Saddle Society services are not intended for children under 14, and we do not knowingly collect personal information directly from children under 14. 

CHANGES TO THIS 

We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or legal obligations. The updated policy will be posted on the Site with a revised "Last Updated" date. 

CONTACT US 

For privacy questions or requests, contact Saddle Society at service@saddlesociety.shop.