SHIPPING POLICY 

Last Updated: September 16, 2026 

STANDARD SUBSCRIPTION SHIPPING CYCLE 

The first subscription payment is charged immediately. Active monthly subscriptions renew on the 18th. Payment retries and customer-information corrections generally occur during the 18th-21st; orders are finalized and prepared during the following renewal; and renewal boxes are generally scheduled to ship during the first week of the following month, generally around the 5th. These are target operational windows, not guaranteed delivery dates. Thank you for shopping with Saddle Society. This Shipping Policy explains how we process and ship orders and subscription boxes. It is designed to work together with the Terms and Conditions, Refund & Return Policy, and Subscription Policy. 

SHIPPING LOCATIONS 

Saddle Society currently ships to eligible addresses within the United States, including eligible U.S. military addresses where supported by our carriers. We reserve the right to restrict shipping to certain products, locations, destinations, or addresses where operational, carrier, legal, or product restrictions apply. 

FIRST SUBSCRIPTION SHIPMENT 

Your first subscription payment is processed immediately when you subscribe. The first subscription box is generally scheduled to ship within approximately 10 business days after the initial order, subject to inventory, personalization, order volume, weekends, holidays, weather, vendor delays, carrier disruptions, and other operational factors. Any stated processing or delivery date is an estimate and not a guaranteed delivery date. 

RECURRING SUBSCRIPTION SHIPPING SCHEDULE 

After the first subscription purchase, recurring renewal payments are scheduled for the 18th of each month. A renewal charge is for the subscription box scheduled for fulfillment and shipment in the following month. Recurring subscription boxes are generally scheduled to ship during the first week of the following month, generally around the 5th. If this shipping window falls on a weekend, holiday, carrier closure, or other non-operational day, fulfillment may begin or continue on the next available business or postal day. Billing and shipping dates are different. A successful subscription charge does not mean the applicable box will ship on the same day. Tracking information may be provided when a label is created or when the carrier accepts the shipment. 

NON-SUBSCRIPTION ORDER PROCESSING 

Processing times for standalone products may vary depending on product availability, order volume, holidays, weather, vendor delays, customization, and other operational factors. Orders are not necessarily shipped on the same day they are placed. 

SHIPPING CARRIERS 

Saddle Society may use third-party carriers such as USPS, UPS, FedEx, regional carriers, fulfillment partners, or other delivery services. The carrier used may vary based on destination, package size, service level, cost, product type, or operational needs. 

SHIPPING RATES 

Applicable shipping charges will be displayed at checkout unless shipping is included in the applicable product or subscription offer. Customers are responsible for applicable shipping charges unless otherwise stated. 

DELIVERY TIMES 

Delivery times vary by carrier and destination. Carrier transit estimates are not guaranteed by Saddle Society. Delays may occur due to weather, peak shipping periods, transportation disruptions, labor issues, carrier network conditions, government actions, incorrect addresses, or other circumstances outside Saddle Society's reasonable control. 

TRACKING 

When available, tracking information will be sent to the email address or contact information associated with the order. Tracking information may take time to update after a shipping label is created. A label-created status does not necessarily mean the carrier has physically accepted the package. 

SHIPPING ADDRESS ACCURACY 

Customers are responsible for providing and maintaining a complete and accurate shipping address. Review shipping information before submitting an order and before the recurring order is processed. Saddle Society is not responsible for packages delivered to an address incorrectly or incompletely provided by the customer. Additional shipping charges may apply if an order must be redirected or reshipped because of an incorrect, incomplete, or outdated customer-provided address.

RISK OF LOSS AND CARRIER TRANSFER 

Orders are shipped through third-party carriers. To the fullest extent permitted by applicable law, title and risk of loss for merchandise pass to the customer when Saddle Society or its fulfillment provider delivers the package to the shipping carrier. This allocation of risk does not eliminate any non-waivable consumer right or prevent Saddle Society from assisting with a legitimate carrier claim, lost-package investigation, damaged-shipment claim, or other remedy that Saddle Society elects or is legally required to provide. 

LOST PACKAGES 

If tracking indicates that a package may be lost in transit, contact Saddle Society at service@saddlesociety.shop. We may ask you to confirm your shipping information and cooperate with a carrier investigation or claim. Resolution may include replacement, a comparable substitute, store credit, refund, or another appropriate remedy depending on the circumstances, available inventory, carrier findings, insurance or claim eligibility, and applicable law. 

PACKAGES MARKED DELIVERED 

If tracking shows a package as delivered but you cannot locate it: Confirm the shipping address on your order Check the delivery area, mailbox, parcel locker, front/side doors, and surrounding property Check with household members, neighbors, building management, or mailroom where appropriate Allow a reasonable period for carrier tracking discrepancies or premature delivery scans Contact the applicable shipping carrier Contact Saddle Society at service@saddlesociety.shop if the package remains missing We will review the circumstances and determine an appropriate resolution based on available information, carrier findings, order history, product availability, and applicable law. A package marked delivered by the carrier is not automatically eligible for a refund or replacement. 

DAMAGED SHIPMENTS 

If your order arrives damaged, contact us within 7 days of delivery at service@saddlesociety.shop. Include your name, order number, a description of the damage, clear photographs or video of the damaged product, photographs of the shipping box or mailer, and photographs of the shipping label where reasonably requested. Do not discard damaged products or packaging until the claim has been reviewed. Approved claims may be resolved through replacement, comparable substitute, store credit, or refund depending on the circumstances and available inventory. 

RETURNED, REFUSED, OR UNDELIVERABLE PACKAGES 

Packages returned because of an incorrect or incomplete address, refusal, failed delivery, inability to access the delivery location, unclaimed package, or other customer-related delivery issue may be subject to additional shipping charges before reshipment. Original shipping charges may be non-refundable except where required by law. 

SHIPPING DELAYS AND FORCE MAJEURE 

Saddle Society is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, fire, flood, public emergencies, carrier disruptions, labor disruptions, government actions, transportation interruptions, supplier shortages, customs or military-mail delays, or similar events. We will make commercially reasonable efforts to fulfill affected orders when operations resume. 

CONTACT US 

For shipping questions, contact Saddle Society at service@saddlesociety.shop.