REFUND & RETURN POLICY 

Last Updated: September 16, 2026 Saddle Society subscription boxes are curated and inventory is purchased, reserved, and prepared based on paid subscriber counts, customer sizing and preferences, vendor availability, and fulfillment planning. For that reason, subscription payments and paid subscription boxes are generally non-refundable once payment has been processed, except where required by applicable law or expressly approved by Saddle Society under this policy. 

SUBSCRIPTION PAYMENTS AND BOXES ARE GENERALLY NON-REFUNDABLE 

Once an initial subscription payment or recurring renewal payment has successfully processed, the applicable subscription box is considered a paid order and will generally be fulfilled rather than refunded. Canceling a subscription stops future renewals after cancellation becomes effective; it does not automatically cancel, reverse, or refund a subscription payment that has already processed. Saddle Society does not ordinarily issue refunds, returns, or credits because a customer: Does not like a particular item, color, style, design, or brand; Already owns a similar product; Expected a particular item, product, brand, or retail value; Believes an item does not match personal taste; Selected an incorrect size or failed to update sizing or preferences before processing; Forgot to cancel before the recurring renewal charge on the 18th; or Changes their mind after an initial or recurring subscription payment has processed. 

EXCEPTIONAL CIRCUMSTANCES 

Saddle Society may, in its discretion and subject to applicable law, approve a refund, credit, replacement, or other accommodation in an exceptional circumstance. Approval in one situation does not create an obligation to provide the same accommodation in another situation. Original shipping charges are generally non-refundable. 

DAMAGED, DEFECTIVE, OR NON-WORKING ITEMS 

If an item arrives damaged, defective, or non-working, contact service@saddlesociety.shop within 15 days of delivery. Include your full name, order number, a description of the issue, clear photographs or video showing the issue, and photographs of the shipping packaging when applicable. Do not discard the item or original packaging until the claim has been reviewed. For an approved claim, Saddle Society will generally attempt to resolve the issue first through replacement of the affected item or, when the same item is unavailable, a reasonably comparable substitute. Saddle Society may instead provide store credit, refund, manufacturer-warranty instructions, or another appropriate remedy when circumstances, product availability, applicable law, or the manufacturer's warranty make that more appropriate. 

MISUSE AND MANUFACTURER WARRANTIES 

Damage, failure, contamination, injury, or deterioration caused by misuse, abuse, improper storage, failure to follow manufacturer directions, unauthorized modification, ordinary wear, animal misuse, or use inconsistent with product labeling is not considered a shipping defect. Certain products may be covered by a manufacturer's warranty, and Saddle Society may direct the customer to the manufacturer when appropriate. 

INCORRECT ITEMS 

If Saddle Society sent an item that was not intended for the customer's order, contact service@saddlesociety.shop within 15 days of delivery. We may require photographs of the item and packaging. Approved claims will generally be resolved through replacement, comparable substitution, store credit, refund, or another appropriate remedy. 

SIZING 

Customers are responsible for providing accurate and current sizing information. If Saddle Society sends a size different from the size recorded for the applicable order, contact us within 15 days. If the size sent matches the customer's submitted sizing or preference information, the item is generally not eligible for refund or replacement solely because the customer selected an incorrect size or sizing needs changed. Any discretionary exchange is subject to availability and may require the product to be unused, unworn, unwashed, unaltered, and in original condition with applicable tags and packaging. Customer-requested exchange shipping may be the customer's responsibility. 

EQUINE, GROOMING, SUPPLEMENT, AND PERSONAL-USE PRODUCTS 

For health, safety, biosecurity, and product-integrity reasons, opened or used equine products, supplements, grooming products, topical products, consumables, treats, feed-support products, and other hygiene-sensitive or animal-use products are not eligible for ordinary return. Customers must review ingredients, warnings, directions, dosage information, sizing, and manufacturer instructions before use. A damaged, defective, recalled, or incorrect product may still qualify for an approved remedy under this policy. 

RETURN AUTHORIZATION REQUIRED 

Do not mail products back to Saddle Society without prior written authorization. Unauthorized returns may not be accepted, processed, credited, or refunded. If a return is approved, Saddle Society will provide applicable return instructions.

RETURN CONDITION 

Any approved return must generally be unused, unworn, unwashed, unaltered, uncontaminated, in original condition, in original packaging when applicable, and returned with original tags when applicable. Items showing signs of use, wear, washing, post-delivery damage, animal use, contamination, or alteration may be denied. 

RETURN SHIPPING 

Unless a return results from a verified Saddle Society error or an approved damaged, defective, recalled, or incorrect-item claim, return shipping costs are the customer's responsibility. Original shipping charges are generally non-refundable unless otherwise required by law. 

APPROVED REFUNDS 

If Saddle Society approves a refund, it will generally be issued to the original payment method. Financial institutions and payment providers control posting times, and Saddle Society cannot guarantee when an approved refund will appear. 

CHARGEBACKS AND PAYMENT DISPUTES 

Customers are encouraged to contact service@saddlesociety.shop before initiating a payment dispute so Saddle Society has an opportunity to review and resolve the issue. Fraudulent disputes, false damage claims, or intentionally misleading refund requests may result in account or subscription termination and other action permitted by law. Nothing in this policy limits a customer's lawful right to dispute an unauthorized or otherwise legally disputable transaction. 

EXCEPTIONS REQUIRED BY LAW 

Nothing in this Refund & Return Policy limits any consumer right or remedy that cannot legally be waived under applicable law. CONTACT US 

For refund, return, damaged-item, or order concerns, contact Saddle Society at service@saddlesociety.shop.